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Home Care Manager

01/10/2021

Location

Dublin

Position

-

Details

The successful applicant will ensure the delivery of quality personalised care to clients which is consistent with the mission, vision and values of Communicare. They will oversee the management and safety of care and have strong organisational and people management experience.
They will be capable of managing all aspects of day to day operations, take responsibility and accountability and possess excellent communication skills.
Key to the role is the development and maintenance of working relationships with HSE management together with clients and their families. The successful candidate will manage and lead a team of field staff and ensure that this team is fully trained and competent to deliver the excellence of care required to those in need.

Responsibilities:

  • Manage existing portfolio of clients and staff team, to ensure compliance with HSE, regulatory and legislative requirement
  • Point of contact between the company and carers to ensure any issues that arise are resolved
  • Answer incoming calls and schedule staff rosters
  • Maintain and update client and staff database
  • Ensure that the highest quality of care is delivered to our clients. Monitor client satisfaction through visits, phone calls and staff/stakeholder feedback
  • Safeguard application of pertinent policies and procedures, ensure best practice is achieved
  • Development and planned maintenance of Care Plans for clients. Carry out planned/ad hoc assessments and reviews. Ensure all shifts are covered and that client rosters are filled
  • Responsible for client and staffing issues and for resolution of same
  • Maintain clear reporting structure for all client and staff related issues and present a status report as required. This is to include all complaints/incidents and accidents. Maintain a CRM system and produce weekly/monthly reports on client progress/outcomes
  • Attend meetings as required with relevant stakeholders and make presentations as required
  • Assist Director of Operations in Business Development activity and take part in project teams to reach strategic goals in this regard. Produce KPI reports as advised by Director of Operations
  • Responsible for all client records keeping
  • Responsible for identifying staff recruitment and training needs and in assisting in organising and certifying same
  • Take part in induction of care staff and maintain an ongoing planned mentoring and coaching programme
  • Be fully compliant with internal operational procedures
  • Develop working relationships with relevant stakeholders, internal support team and drive business development and service enhancement as part of the service team. Attend meetings in this regard
 

Requirements

 
  • Have a degree in Social Care
  • Minimum of 1-2 years’ experience
  • Be self-motivated with very strong communication and decision-making skills with the ability to work in a dynamic and challenging environment
  • Have excellent relationship building and interpersonal skills. Ability to show empathy and understanding
  • Flexibility. Respond to emergencies as required
  • Enjoy working in a team but have the competence to manage their own time and work independently as required
  • Be empowered to take responsibility and accountability
  • Have exacting attention to detail with excellent verbal and written communication skills
  • Perform as a leader
  • Be prepared to travel outside Dublin as required
  • ECDL and comfortable in an IT rich environment
  • Full driving licence

Salary

To be discussed at interview stage

Contact information

For more information, please call us on 018338000
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